Terms and Conditions

  • You are permitted to use our website for your own purposes and to download material from the website provided that you do so strictly in accordance with the permissions granted to you in our Licensing Agreement.
  • The copyright and other intellectual property rights in all material on the website are owned by us and/or our Artists and must not be reproduced without our prior consent as set out in the License Agreement.
  • Subject to paragraph 1.1, no part of the Website may be reproduced without our prior written permission.
  • Your use of any information or materials on the Website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through the Website meet your specific requirements.

  • With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to the Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.
  • When using the Website you shall not post or send to or from the Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is unlawful. You warrant that any material uploaded to or sent to the Website shall not infringe the rights (including without limitation the copyright or similar intellectual property rights) of any third party.

We take all reasonable steps to ensure that the Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and other technical issues. Therefore we will not be liable if the Website is unavailable at any time.

  • Annual Subscription with Yearly Billing - By purchasing an Annual Subscription with Yearly Billing, you agree to an initial pre-payment for one full year of service. After one year and annually thereafter, you will be billed a recurring Annual Subscription renewal fee at the then-current Annual Subscription rate. We will notify you before the renewal fee is billed. You may cancel your Annual Subscription anytime before the next billing cycle, subject to the terms of our cancellation policy.
  • Annual Subscription with Monthly Billing - By purchasing an Annual Subscription with Monthly Billing, you agree to twelve monthly payment installments, with the first payment being on the date that you commence your subscription and payments subsequently being made each month thereafter. After one year and annually thereafter, your Annual Subscription contract will renew and you agree to the successive twelve monthly payment installments at the then-current Annual Subscription rate, with the first payment being billed on the date of renewal. We will notify you before the date of renewal. You may cancel your Annual Subscription anytime before the next billing cycle, subject to the terms of our cancellation policy. If you cancel, this prevents automatic renewal of your Annual Subscription - note that any/all remaining monthly payments within the current Annual Subscription term must be paid until the term has completed.
  • AUTOMATIC ANNUAL RENEWAL TERMS - Your Annual Subscription will automatically renew unless you cancel before the renewal date, subject to the terms of our cancellation policy. We will notify you via email 60 days before the date of renewal and will provide instructions regarding the optional online cancelation. You must provide us with your valid email address to ensure you receive the renewal notice email. For example, let's say you purchased an Annual Subscription beginning in June 2020 and ending in May 2021. Your next annual subscription term (June 2021 to May 2022) would automatically begin in June 2021, unless you cancel your Annual Subscription before June 2021. Depending on whether you are on either the Yearly or Monthly Billing plan (as described above) either the annual prepayment or the first monthly instalment for the new term would be billed in June 2021.
  • Subscription Service and Differing Subscriptions - By purchasing and holding an active Music Vine subscription, you are permitted to generate any number of License Agreements, the validity and terms of which are set out in each individual License Agreement document. We offer a number of different subscriptions (which may include special promotional plans), each providing access to License Agreements with a specific set of conditions and restrictions, as outlined on the Music Vine website. We reserve the right to modify, terminate, or otherwise amend our offered subscription plans.
  • Price Changes - We may change your plan’s rate each annual renewal term, and we will notify you of any rate change with the option to cancel. If the applicable VAT rate (or other included tax or duty) changes during your Annual Subscription term, we will accordingly adjust the tax-inclusive price for your plan on your next billing date.
  • Payment Methods - You may change your payment information by visiting your account page on the Music Vine website. For all Music Vine Annual Subscriptions, payment processing is provided by Stripe and is subject to the Stripe Services Agreement. By agreeing to these Subscription Terms or continuing to use your Music Vine subscription, you agree to the Stripe Services Agreement, which may be modified by Stripe from time to time. As a condition of Music Vine processing your payment via Stripe, you agree to provide Music Vine with accurate and complete information about you and/or your business, and you authorize Music Vine to share both this and your transaction information with Stripe. For certain payment methods, your bank or credit card issuer may charge you a foreign transaction fee or other charges. Check with your payment service provider for details.
  • No Refunds - All payments are nonrefundable and we cannot provide refunds or credits for periods when you don’t make use of your subscription.
  • Payment Failures - If a payment fails to process for any reason, we will notify you via email. You will be unable to generate new licenses until the payment has been made and you remain fully responsible to pay any/all remaining payments within the current annual subscription term.
  • Cancellation Policy - You can cancel your subscription to prevent annual renewal anytime via your Music Vine Account page by switching ‘Auto-Renew’ to ‘Off’, or by contacting Customer Support. If you cancel, this prevents automatic renewal of your Annual Subscription - note that any/all remaining monthly payments within the current Annual Subscription term must be paid until the term has completed.
  • Abuse Prevention Measures - Music Vine subscriptions grant access to an unlimited number of licenses. However, as a measure to prevent abuse, automatic generation of licenses via the Website is limited to 20 per day (midnight to midnight GMT) and 80 per paid month of your subscription. Additional licences may be requested as needed by contacting Music Vine support.

  • We do not store debit/credit card information; all payments are dealt with by one of two secure online payment gateways, PayPal or Stripe.
  • You confirm that the debit/credit card used is your own. All card payments are subject to validation checks and authorisation by the card issuer. If the issuer of your card refused to authorise the payment, or us or our authorised agents are unable to contact your card issuer, we will not be liable for any delay or non-delivery and we are no obliged to inform you of such refusal. We are not responsible for your card issuer or bank charging you as a result of our processing your card payment. You further confirm that all account details supplied by you when you order goods and true and accurate so please double check them before paying.
  • If you are dissatisfied with any service and/or product you have obtained from us, please get in touch with us by email at support@musicvine.com within 48 hours of receiving the service/download and let us know the issue. We will then decide what the best course of action should be to resolve the problem.